Cancellation
Orders may be cancelled before production begins for a full refund. Orders cannot be cancelled after the product has been manufactured or shipped.
Return requests
- Contact [email protected] within 60 days from delivery.
- Repackage the product securely in the condition received.
- Wait for the return address and instructions before shipping.
Custom or personalized items are not eligible for the standard 60-day refund. When a return is initiated by the customer, return shipping is the customer’s responsibility. If an incorrect or damaged item was supplied by GloWigs, return shipping is not charged to the customer. No restocking fee is charged for an accepted return.
Refunds
After inspection, GloWigs will email the approval or rejection result. Approved refunds are issued to the original payment method; bank or card processing time may vary.
Contact: +1 929 670 7820 · WhatsApp